Refund policy
Return & Refund Policy
At Couro Crown, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must be:
- Unused, unworn, and in their original condition.
- Returned with all original packaging, tags, and accessories.
- Accompanied by proof of purchase.
Free Return Shipping
We offer FREE return shipping for eligible returns within the United States. A prepaid return shipping label will be provided once your return request is approved.
Non-Returnable Items
- Personalized or custom-made products.
- Items marked as Final Sale or Clearance.
- Products that have been used, damaged, or altered after delivery.
- Gift cards.
Refunds
After we receive and inspect your returned item, we'll notify you of the approval status.
- Approved refunds will be issued to your original payment method.
- Please allow 5–10 business days for your refund to appear, depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll replace the item or issue a full refund at no additional cost.
Exchanges
We currently offer exchanges only for defective or damaged products. If you'd like a different item, simply return your original purchase and place a new order.
Questions?
If you have any questions regarding returns or refunds, please contact our customer support team. We're always happy to help.
